Customer Success Manager - SELISE

Position: Customer Success Manager

Job nature: Full-time

Available positions:

Job location:

Your responsibilities

The following tasks will give you a small insight into what exciting things await you at SELISE:



  • Identify new requirements, needs of customers and develop solutions and proposals based on them (business analysis).

  • You will prepare presentations and proposals for prospects as well as for existing customers.

  • You will be responsible for deadlines and managing the respective project team.

  • You will divide complex products into manageable releases and be able to work with the customer to create an MVP (Minimum Viable Product) and bring it to market in a very short time.

  • You design workshops with customers to determine their obvious and unknowable requirements.

  • You work in a team but also have ownership over projects.

  • As a bridge between business and IT, you will lead various projects and strive to build customer loyalty.

  • Besides customers, you will work with developers, business analysts, designers and other interesting team members.


Requirements

To meet the challenges at SELISE, you should have the following skill set:



  • College or university degree (e.g. business administration or business informatics)

  • Several years of experience in dealing with customers are part of your resume (ideally 5+ years)

  • You have an affinity for technical matters

  • You have outstanding communication skills, both written and spoken

  • You have excellent language skills in German and English. Other languages are welcome

  • A confident appearance at presentations and with customers in general comes easily to you

  • You know how to organize yourself to create the most efficient way of working. You also have time management under control

  • You have experience in project management (technical projects are an advantage)

  • You have the ability to handle changes in a fast-paced environment and make rapid decisions. You are self-motivated and growth oriented

  • You have a good sense of humor, nerves of steel and a thirst for success

  • You are a conceptual thinker – you pick up new concepts easily and have no problems applying them to new situations

  • You enjoy finding solutions and coming up with brilliant ideas


What SELISE offers you


  • A young, innovative, diverse and international team, with supportive colleagues and mentors.

  • Flexibility to work from anywhere and great modern offices in the best location in Zurich: The Circle.

  • A workplace with many different, exciting and challenging projects.

  • Young and innovative team that also stays for after work.

  • An unforgettable time.