The global telco sector is renowned for selling complex products in an environment that is continuously being shaped and reshaped. This dynamism stems primarily from two unique factors. On one hand we have the continuous influx of innovative and disruptive solutions; on the other hand, we have major players constantly trying to outwit each other by crafting the better offer for their customers.
SELISE has been heavily involved with the development of telco solutions, a by-product of which has been over 10 major go-lives in just the last 12 months. In July this year, yet another partner of SELISE – Liberty Global – went live with a portal solution that focuses on their wholesale business that spans across some major European countries.
The portal, named by Liberty Global as their Wholesale Portal, is the first step towards digitizing their wholesale internet business. SELISE has been consulting on this project with the core Liberty Global team in Zurich since December 2016. The main challenge was to synchronize operations across the eight major Liberty Global markets. On top of that, SELISE wanted to offer Liberty Global a state-of-the-art portal that makes it easy for their customers to place their quotation requests.
The first release was scoped out keeping these two challenges at the core and focused heavily on digitizing their Quote-to-Order process. After grueling rounds of wireframing and requirement writing iterations, the portal was first exhibited on 15 May 2017 in an international expo on wholesale internet. The portal was still in its prototype state but was able to show the scope to the interested audience.